This policy explains how Johnson Creative LLC ("we," "us," or "our") handles information when you use SmartBidPro.
1. Information we process
Account and business information
We collect information you provide when creating and maintaining an account, including name, email address, company name, phone number, address, qualifications, default terms, and export preferences.
Customer content
We process projects, customer details, bid and reference documents, pricing schemas, brand assets, prompts, analyses, response drafts, revisions, and packaged files that you submit or create.
Service, device, and purchase information
We process account identifiers, subscription status and purchase history, usage counters, notification preferences, platform information, and push notification tokens needed to operate and secure the service.
2. How we use information
- Authenticate users and operate the SmartBidPro workflow.
- Store, analyze, draft, edit, package, and deliver requested content.
- Apply account limits and verify subscription access.
- Protect accounts, investigate errors, prevent abuse, provide support, and meet legal obligations.
3. Service providers and disclosures
We disclose information only as needed to operate the service, respond to requests, protect the service, or comply with law. Service providers include Supabase for authentication, database, storage, and server functions; OpenAI and Anthropic for requested AI processing; RevenueCat, Apple, and Google for subscription status and billing; and Expo for application infrastructure.
Customer content sent to an AI provider is limited to what is needed for the requested feature, but it may contain information present in documents or prompts. Do not upload information you are not authorized to process.
4. Retention and deletion
We retain account information and customer content while an account is active and as needed to operate the service. Users can delete individual projects and assets through the app. To delete an account, use Settings in SmartBidPro or follow the public account-deletion instructions.
Limited billing, security, fraud-prevention, support, dispute, or legal records may be retained where required. Residual copies may remain in protected service-provider backups until overwritten on their normal cycle.
5. Security and user choices
We use access controls and encrypted network connections, but no service can guarantee absolute security. You may update account details in the app, manage store subscriptions through Apple or Google, and request privacy assistance by email.
6. Children
SmartBidPro is a business service for adults and is not directed to children under 18.
7. Contact
For privacy questions or requests, email support@johnson-creative.com. Do not send passwords, payment-card numbers, or confidential bid documents by email.