Contact
Email support@johnson-creative.com. Include the email address on your SmartBidPro account, but never include your password or confidential bid documents.
Document and export help
Use a text-based PDF, DOCX, or TXT file under 25 MB. A scanned PDF must be OCR-processed before analysis. AI drafts begin in Needs Review; verify each section, save edits, resolve missing information, and explicitly approve the response before packaging or export.
Billing help
Use Settings in SmartBidPro to open the applicable store subscription-management page. Canceling prevents future renewal but does not normally refund a completed billing period. Restore Purchases can recover store access associated with the current store account.
Delete your SmartBidPro account
In the app: sign in, open Settings, choose Delete Account, review the warning, and confirm.
If you cannot sign in: email support@johnson-creative.com from the email address on the account with the subject “SmartBidPro account deletion.” We will verify ownership before completing the request.
Account deletion removes the active profile and its projects, uploaded bid and reference documents, customer details, analyses, response drafts and packages, pricing schemas, brand assets, notification preferences, and push tokens.
Deleting your SmartBidPro account does not cancel an Apple App Store or Google Play subscription. Cancel that separately in the applicable store’s subscription settings.
Limited billing transaction, security, fraud-prevention, support, dispute, or legal records may be retained where required. Residual copies may remain in protected service-provider backups until overwritten on their normal cycle.